RC Cola Marketing Plan

RC Cola Marketing Plan The product for the particular assignment is RC Cola which used to be a product of Royal Crown Cola Inc till 2001. In 2001 Company sold Royal Cola International to Cott International, now all the brands are under the acquisition of Cott International. For the purpose of this assignment we will be looking at the marketing plan for the product that is drafted particularly for the country from which I belong Pakistan. A reason for choosing this product is more a personal reason. RC Cola was one of the favourite drinks when i was a school boy and in late 1990s RC Cola started to lose its popularity and starts to fade away. After sometime it was out classed by Pepsi and coke. I have tried to draw out a marketing plan for RC Cola because i know that there are so many people in Pakistan who used to fancy RC Cola in their childhood and want it to make a comeback. For the purpose of making a marketing plan for the chosen product, we will do the situation analysis of the Soft Drink Industry in Pakistan. The Marketing Strategies that can be adopted by the company to gain competitive edge and the Marketing Mix for the product. The later part of the assignment looks at the Actions that should be taken in order to implement the plan and any control measures that should be taken to make the plan successful. In the end we will draw out a budgeting plan that should be allocated for the advertisement campaign of the product. Marketing Objective The objective of drafting out the marketing plan for RC Cola is to win the market share in Pakistan and beat Pepsi and coke which are the two big competitors in that region. This objective is set because in past RC Cola has been the market leader for more than 20 years in Pakistan and there was no competition. This object might be difficult to achieve but is not impossible as RC cola has a very strong brand name which is a strong edge. Only thing needed is to formulate a right strategy and to make adjustment to the product according to the strategy. Industrys Situation Analysis Before drafting out a marketing plan for the chosen product it is important to analyse the industry situation. It includes the analysis of strengths and the weaknesses along with the opportunities and the threat that can affect the choice of the marketing strategy that we will adopt. At the moment the soft drinks industry of Pakistan is dominated by the products of Pepsi (market leader) and coke. Strengths Due to the hot weather conditions the Pakistan soft drink market has enjoyed a massive growth in the terms of volume. Soft drinks industry comprises of carbonated drinks, juices and milk shakes etc. Among all of these carbonated drinks have the highest market share. This is because the change in the lifestyles of the people, as it is perceived that drinking a soft drink makes the person look cool. The sales analysis of the soft drinks industry in Pakistan shows that the sales have grown in both ways firstly people buying sales directly from the cold drink shop and secondly people going to hotels and having drinks with their food. This clearly shows that the soft drinks have become a part of the culture and have out classed the homemade drinks i.e. Lassi (drink made by adding milk, yogurt) etc. Weaknesses The sale of soft drinks is normally seasonal; it achieves its peak in the summer and then starts to fall down as the summer progresses to meet winter. The soft drinks like Lemon and Orange squash are not strong enough in reputation to beat the traditional drinks which are made by adding two spoons into water, mostly known as Sandalwood the best one in Pakistan are Roh Afza and Jam e Shiri. Opportunities Government of Pakistan has reduced taxes such as VAT and Excise in order to attract more foreign investments. The labour is very cheap in Pakistan along with the running costs of a factory. This makes it easier to install and run the factory. Threats Increase in the awareness of heath related issues, people have started to turn towards fresh juices. Education providers and media have raised health related issues caused by the regular use of carbonated soft drinks Mostly people in Pakistan are now becoming self conscious about their diet and have preferred not to use cold drinks as it contains ingredients that increase obesity. Marketing Strategies Marketing strategies that company can adopt for a specified product are: Cost Leadership Strategy Mass Marketing Cost Leadership Strategy Cost leadership strategy is a strategy which involves company trying to win the market share by targeting the cost sensitive customers. Company should consider this strategy for several reasons. Which are listed below. The average income per person in Pakistan is very low and the soft drink companies like Pepsi and coke have increased their prices in recent past. Looking at it as an opportunity Cott international can keep their prices low as it use to have in past and try to capture the market share. There are about an average of four kids per couple in a country like Pakistan, most of the kids are school going and they need pocket money but due to low average income kids dont get enough pocket money. If company keeps the cost of RC Cola low than that school going kids will be potential customers. There is a tradition in Pakistan that people are invited on marriage ceremonies where food and drinks are served. By keeping the cost low will encourage those people to buy RC Cola as they will want to save money on something. Mass Marketing Mass marketing is a strategy in which company ignores the market segment and go into target everyone, everywhere with one offer. Mass marketing is suitable as well in case of Cott International for the following reasons. It is companys objective to gain as much market share as they could to become a market leader. For this Cott International has to start a massive marketing campaign starting from the south of Pakistan and going up to the northern areas of Pakistan. Cott International should use print media and television advertisements as these two are the mostly used modes of media in Pakistan. Marketing Mix Strategies Marketing decisions cannot be made without looking at the factors such as: Product Price Place Promotion People Process Physical Evidence Product Product is a term which refers to the tangible (physical process) and services. Before starting the marketing campaign Cott International should think of about the presentation of RC Cola. Decline of RC Cola shows that there was something wrong in the product or there was something more well in the products provided by Pepsi and Coke. Rebranding of the product is not an option in case of RC Cola as it is an internationally recognised brand and has a history of more than 100 years. It is consumed by children and adults all over the world. Rebranding in case of RC Cola means that the name of Royal Crown will be replaced by a new brand, which will not be an effective move. Company should try to improve the quality of the product, for example they should try not to use Caffeine in the drinks as they used to have. As mentioned above people in Pakistan have become more aware about the health and hygiene issues and they know that Caffeine is not good for the health in long term. RC Cola should try to improve the taste of their drink, this is because it tastes a bit bitter as compared to Pepsi and Coke. Currently the there is no variety in the taste and they are only offering RC Cola and RC Cola Diet. Company should look to launch RC Cola with variety of tastes as other companies have done. Option of developing new products such as RC Cola Cherry and RC Cola Strawberry is a good option. It should be made available in different sizes ranging from 250 ml to 2.5 Litre. Option of having disposable bottles should be considered. Price As the product has been in decline and out of market for a while so the best option is to adopt marketing penetration strategy and keeping the prices low. This is because our objective is to gain the market share which cannot be achieved if the prices are high. The price should not be too low otherwise it will be perceived as a low quality drink by people. As government has levied the taxes for this particular industry which has resulted in reduced cost to the company, even if company set low prices it will not incur any loss. Place This is related to how the product is made available to the customers. It is all about distribution of the product in market. Traditionally in Pakistan the soft drinks manufacturers have links with distributions and wholesalers. So keeping in mind how it works in particular country it is advisable that company should develop relationship with wholesaler and distribution holders, where they could place their product and the product is made available to the consumers. In this case company should go for the strategy of intensive distribution that ensures that product is placed at as many outlets as possible by the company. Because they aim to cover the large number of customers, so it should be made sure that RC Cola is available in each corner of the Pakistan. Using distributions will also save the cast that would have been incurred if company has to store the product in their warehouse. Distributions somehow provide storage facility as well. Promotion This part marketing mix is of high importance to Cott International as they have to do massive promotion in order to win the market share from the current market leader. Elements of promotional mix on which company should focus more are as follows. Advertisement Sales Promotion Sponsorships Public Relations Advertisement Company should advertise on popular television channels such as Geo, Ary Digital, Aag. TV commercials should be creative and attractive as it will have impact on the thinking of the people. Currently Pepsi and Coke are very good in tv advertisements so i order to get to that level company should make a separate advertisement department. In Pakistan there are so many cultural and religious events for example Basant (spring festival), Ramdan and Eid. So company should seek to make adverts according to the festivals. Print media such as news papers and magazines are another very strong media type in Pakistan. People love to read newspapers early morning, company should advertise in popular newspapers such as Jang and The Nation. Company should use big advertisement boards in main parts of large cities of Pakistan. Using banners to advertise will be another good option. Sales Promotion It a short term incentive aimed at generating sales or encouraging consumer trial of the companys products. Company can distribute free samples of the RC Cola to the costumers so that they are made aware about the product with new packaging and taste. Company should seek to introduce new offers such as Buy a 2L jumbo size bottle and get 250ml for free. People in Pakistan love to get things for free so this will work. Company can introduce a lucky draw in which winner will get a car and runners up gets small prizes. Customers have to scratch the specific part of bottle in order to get the code then they have to sms that code with their details and they will be included in the draw. This will encourage people to buy because every time they will buy, they get a code which increases their winning chances. Company can give free refrigerators with the company logo and name on it to the retailers and can ask them to use it only for RC Cola products. Company may put vending machines with their logo in schools, colleges and universities. This will remind the people about the existence of product. Sponsorship This is when an organisation undertakes to carry the cost of hosting an event in return for advertising space. Company can sponsor Pakistan Cricket Team, by sponsoring them company will provide them cricket kits, bats and pads. On the kit of cricket team they can put their logo and also company will get space to advertise their boards on the boundaries or even on the wickets if match he taking place in Pakistan. People in Pakistan are diehard fans of cricket so there is good chance of this option to work. Company shall sponsor musical concerts of singers like Atif Aslam Ali Zafar. Because thousands of people attend those concerts, this is the good way of making sure that people remain aware about presence of product. Cott International should try to sign some cricket players like Shahid Afridi and Shoaib Akhtar to work in the companys advertisement. When people will look at their stars drinking this drink they will definitely try it. People People are included in the production and delivery of goods. People make a lot of difference to the company. They should have proper uniforms. Company should have rigorous recruitment system through which they employee well educated and disciplined staff. There should be proper training in place for the employees to carry out their duties in a perfect manner. Sometimes employees have to interact with public during some advertisement campaign, so company should make sure that there employees are friendly. Processes Company should have clear procedures and policies. Everybody should be aware of their duties and responsibility. Company should ensure that all the processes are efficient and the output is error free. Physical Evidence Physical evidence related to those aspects of the service that customer can see and feel so as to form an impression of the services or its provider. Logo: Company should have a unique sign that should make it look different from other companies. It should be distinctive in way that it reminds the customer about the quality of the product that has been provided by the company. Colour: In past RC Cola has used blue and red colour, which does not look different as the market leader Pepsi uses blue colour this might result in the misunderstanding by the customer. Vehicles: Company vehicles such as lorries and truck should be painted and must have companys logo and name on it. Budget Allocation Implementation of a plan needs finances, if there is no finance allocated to the plan than plan will always remain as a piece of paper left inside the drawer of office table. After looking at the pakistans current market rates for the advertisement, budgeted expense has been drafted which is as follows: ______à ´Ã¢â€š ¬Ã¢â€š ¬Ã¢â€š ¬___ !__ Mode of Media used budgeted expense Television Adverts 2,000,000 Newspapers 100,000 Light Boards 500,000 Magazines 100,000 Total Cost 2,700,000 Once budget is allocated to the project than company should move on to start allocating the responsibilities and tasks. The marketing plan will be of no use if capable people of staff are not assigned duties and given the deadline for fulfilling their tasks. Specify the date on which product will be launched into the market. Time to take Action Date of launching of product is set as 12th December.2010, advertising manager of the company is given 1 week time to put all the bits and pieces in order and prepare for the advertisement campaign of the product. From next Sunday every week an advertisement will be published in the most popular newspapers. Television Adverts will be advertised between 7:00 pm to 9:00 pm on tv channels like Geo and Ary. Advertisements will be placed in magazines. Marketing manager has already specified the major areas where the big light boards will be installed on which advertisement will be displayed. Lorries with a big model of the RC Cola 250ml bottle at their starts to take round of the city for whole day. People will keep this distinctive way of advertisement and will remain aware about the product. Continuous monitoring of all the activities should be carried out in parallel till the launch of product this is done to ensure that any inefficiency or weakness could be overcome by the management well before hand. Critical reflection on learning outcomes RC Cola inc was formed a century ago, when it arrived Pakistani at that time there no other cola and there were no advance mode of marketing which can be found now in Pakistan. People very not aware of these foreign drinks and were fond of traditional drinks, despite of all these factors that prevailed at that time RC Cola gained market share and soon became the market leader. Acquiring market share when there was no vast coverage of media in Pakistan makes me think that there was something in the product that prompted people to buy it again after they use it for the first time. Value is in the mind of the customer, probably there were not enough carbonated drinks in the market so the arrival of RC Cola with a sweet crispy taste should be a possible source of value to the customer. After the initial launch of RC Cola in Pakistan in 1970s-1980s the product growth was very rapid and it became market leader as mentioned already. According to my analysis of the product, the reason for its decline in first place that company did not incurred any cost on research and analysis of the development of any new product and tried to survive on the product which they had. With the passage of time the tastes of the consumer might have changed and at the same time new competitors entered the market and got hold of the situation. What do you expect from a company which do not incur any cost on research and development and when new competitors enters the market with an aggressive marketing strategy at that time company do not have enough finances to launch a marketing campaign in response. The result of all these is definitely a failure and failure always lead to the decline. Moreover the analysis of company shows that there were some law suits against them in 1990s which lead t o compensation payments and cash being dried up. In my point of view these were the problems that led to the decline of product and company itself as well. After the first glance at the assignment i thought as if this requires only drafting a marketing plan for a product that has decline and almost out of the market. But when i start to gather my thoughts on how should i start? What should i consider? I soon realise that it is not only the product which we have to look at but also the external and internal elements that will have an effect on the product directly. Than it was obvious that an analysis of the industry needs to be done. I had number of different models among which i have to use the one that best describes the situation of the industry. For the purpose of doing an industry analysis i chose to use SWOT analysis which looked at positives and the negatives of the industry in which we have to launch our product. I have a professional background of an ACCA and i thought the having studied business analysis in past and gone through all the models, it will not be a difficult task to carry out research and analysis. But my percepti on was proved wrong when i started looking at the product and in particular the company, i have never had a chance in past to study any industry so deeply and finding out what are the strengths on basis of shich you can capitalise and what are the weakness that are inbuilt in the industry. While going through industry analysis my mind was thinking of how the product strengths can be used to overcome the inbuilt weaknesses in industry on other hand i was thinking that how the weaknesses of my product can convert the opportunities that can be availed in that industry into the threats. This thinking process was ongoing throughout the assignment time. After the SWOT analysis of industry and in particular the product, i had gained enough knowledge about how the things were working and evaluating the options on basis of which i could make the product play around in market to gain customer attraction. It was time to draft a proper marketing plan because a wise man have said If you fail to plan than you plan to fail and i really didnt want this product to fail. I realised that marketing plan is not only about Marketing Mix 7 Ps. It starts from the analysis which i have discussed above than it goes on to defining the objectives which the product wants to achieve. Objectives defined should be smart and feasible once the objectives are clear than 7 Ps could be used to design a marketing mix strategy, it covers every aspect of the marketing strategy from external factors to the internal factors. Marketing mix analyse each factor individually and then links them with the objectives and missions of the company. It helps to formulate what e xactly needs to be done. Once your are sure about what should be done than there should be proper budget allocation to the project in order to meet the desired outcomes. Most of the marketing plans fail because there are not enough resources allocated to carry them out in practical. Roles and responsibilities should defined and work should be properly allocated. After all this has been done the marketing plan should be monitored on regular basis so that if there is something which is going wrong than proper actions should be taken in order to sort them out without any delay. This is what my perception about how a marketing plan should be carried out and monitored till the desired objectives are achieved. Now a days the world has become a global village and this has a vast impact on the nature of marketing. There is a big difference between a way how companies market their product now and how it used to be two or three decades ago. Marketing of a product is not limited to any physical barriers now. After the birth of e-marketing the things have changed very positively and business have gone multinationals from nationals. This has reduced the cost to the companies as well and have given a competitive advantage. Few basic market research techniques followed now a days are Surveys, Personal Interviews, Observations and Focused groups. With the birth of e-marketing these marketing researches are now more likely to be carried out via internet. To me the outcome of these market researches is not effective at all. This is because it you look at the first technique that is Surveys in which people will be handed over a form with a number of questions which they have to answer, which is then handed back to the person carrying out survey. If the questionnaire is given in person than there might b a chance that response will be 100% but the reliability of a survey depends on the sample size if the sample size is only 1000 out of a population of 1million than the reliability of the survey could be impaired. Telephonic surveys could also be carried put but it will cost a bit more and are more effective but yet again sample size is the key thing. Focus groups. In focus groups, a moderator uses a scripted series of questions or topics to lead a discussion among a group of people. These sessions take place at neutral locations, usually at facilities with videotaping equipment and an observation room with one-way mirrors. A focus group usually lasts one to two hours, and it takes at least three groups to get balanced results. But still the question arises that everyone has its own point of view and perception about the questions which are being asked. Few number of people cannot represent the thoughts of a large population. Personal Interviews are same as the focus groups but is more tended towards one on one discussion. Observation is an Individual responses to surveys and focus groups are sometimes at odds with peoples actual behaviour. When you observe consumers in action by videotaping them in stores, at work, or at home, you can observe how they buy or use a product. This gives you a more accurate picture of customers usage habits and shopping patterns. After learning alot from this assignment i tried to analyse the marketing strategies and the behaviour towards customers that is practiced in my country and i than compared it with what is happening here. My analysis was mostly based on my personal experiences that i had in past. Not to my surprised i came up with a very huge difference between two environments. Back home in Pakistan customers are not treated as they should be, the shop keepers are rude to customers and they are not cared. On the other hand the behaviour of the people towards their costumers is very courteous and polite because they know the value of having these customers as they generate revenues out of them. This assignment has enhanced my analytical skills and i have very positive plans to go back to my country after completing my course and try to work on creating a value for customers and making them feel good.

Huksley Maquiladora Essay

1. PROBLEM STATEMENT Huxley Manufacturing Co. is an engineering company and possesses cutting-edge technology in raw material processing and part assembling. The main customer for Huxley is the US defense department. In recent years many factors were changing. Increase in the costs involved for R&D, higher â€Å"knowledge intensity† of defense products and reduced allocation by the federal government as funds towards the defense budget. These changes had made the US defense department move away from the use of sole vendors to more competitive bidding. Price became the most important selection criteria. US firms like Huxley were still the major suppliers; even then purchase from foreign supplier had started. The situation had kindled the idea in Huxley’s management to proceed in search of viable strategic operations to cope with the pricing and at the same time maintain the standards which Huxley had established. Robert Chan, the CEO of Huxley had initiated a plan to assess the advantages in moving the operations of the San Diego plant to Mexico. The team led by Philips has to give a report with detailed analysis. 2. RECOMMENDATIONS 3.1. â€Å"IMPROVE† UNDER THE EXISTING APPROACH: This recommendation insists on retaining the labor intensive operations to the existing plant at San Diego. Though this is not the most effective of the recommendations, with the budgets allocated for defense falling sharply, Huxley can still plan to improve training so that the trained employees are able to cope up with the activities performed. The actual turnover does not happen because the employees are not satisfied with the salaries but the employees feel that they could not master the required job skills. Huxley can increase the duration of the training provided to the employees. The quality of training can also be monitored and it effectiveness increased by intermediate assessment of the quality of work of the employees. This is a viable option for improving in the existing setup. 3.2. â€Å"OUT SOURCE† THE LABOR INTENSIVE ACTIVITIES: As stated, the labor intensive operations are the main focus for Huxley. As a measure to reduce the cost in such activities, the company can as well look into other option like out sourcing such activities to partners within US. This recommendation will remove the overhead of training and employee turnover from Huxley. Under such an operation Huxley can still command the same quality and standards from the out sourced company. Frequent visits from the mangers will also serve the purpose. In case the federal government further reduces the funding for defense activities and the profits for the business become too low Huxley can as well tell the out sourced company to stop the production and still be out of the overhead of reassigning the employees those would have been in the operation. 3.3. ACQUIRE THE COMPANY IN DENVER, COLORADO Purchasing the company in Denver Colorado which is capable of performing the operations similar to the San Diego plant can be another recommendation. It gives Huxley a leverage of being located in the same country. Since the head office of Huxley is in United States, they will be well aware of the laws and regulations of the state. It would be easier to operate another plant in the same country of sale and where the existing company already operates. Huxley can then plan strategic training to lure employees to the plant in Denver and follow employee retention policies to reduce any turnover if it occurs. 3.4. MOVING THE SCC OPERATIONS TO MEXICO Well, the most expected solution which the CEO is interested in would be moving the operations of the San Diego plant to Mexico. Operating in a foreign land is a riskier endeavor. The inter country trade rule can vary and completely change from the most favorable to the least favorable within a short span of time. The operation also needs to be determined based on the availability of projects to keep such an activity going on. The time taken to start and costs associated with the different types of Maquiladora vary widely. Since we anticipate a long term venture, the startup time can be removed from the consideration, but the costs and other several factors such as Labor availability, Transportation cost, Housing for the employees, the quality of the employee employed and the Labor cost involved should be taken as important criterion. Since any kind of operation requires an US manager to be in the Mexican plant, the quality of life of the manager should also be considered. 3.5.1. â€Å"OPTIONS† FOR OPERATING: For Huxley to be operating in Mexico, there are three main modes of operations that can be followed. These include the sub contracting operation, sheltering operation and the wholly owned subsidiary. A detailed comparison can be found in Exhibit 1. Keeping most of the constraints constant for further analysis, the â€Å"Shelter† operation has the most suitable offering for Huxley to start. It gives Huxley control over the quality of the products developed. Also providing the option for converting it into a â€Å"full blown† in Mexico as the company grew, or control could be turned over to the shelter partner to form a contract operation. The major consideration in operating a Maquiladora is the labor cost that is involved. Cheap labor does not mean consistent labor. The availability of quality labor and the turnover rate determine the location of the Maquiladora within the Mexican country. 3.5.2.1. IN A LOCATION NEAR THE BORDER For the location of a Maquiladora, two major factors contribute to the decision. The availability of labor is high in the borders, as is the turnover rate due to inadequate housing options available to the employees and their families. Which means that the cost spent on training is going to high. The high availability of labor reduces the cost of labor involved in the production. The bright side is that the transportation cost would be greatly reduced and the quality of life of the US manager would be better off than being located in the interior. If Huxley wanted to retain the employees, then it has to further invest on the housing options for the employee to bring the turnover rate down. Investing on housing will further increase the production cost of the goods produced as the cost expensed has to be recovered from the products developed. 3.5.2.2. IN AN INTERIOR LOCATION: A location in the interior provides cheap Mexican materials and also cheap labor. While this is an advantage to the operation, the quality of life for the American manager will be much worse than in the border. The roads, facilities and communications might not be as good as they are in the border. On the one hand it reduces the cost of goods sold and the cost of labor, but on the other hand it increase the transportation cost. We anticipate that a load will be shipped every day, five day a week, except for the 8 holidays. The recommendations are good in each having its own merits. The data on the availability of project and the forecasted future are uncertain. These might as well be the deciding factor when in comes to the final decision.

The Act Essay Stories

The Act Essay Stories Top Act Essay Secrets At precisely the same time, you've got to confirm your ACT date. Time can be tight for ACT test takers, particularly when it regards the essay part of the exam. One of the greatest ways to observe how you well you've scored objectively is to check at your ACT Writing percentiles. Each class starts with a mini-lesson that teaches strategies that are particular to each of the 3 sections of the SAT. Additionally, organization is essential to a wonderful ACT writing scoreyou'll do yourself a huge favor! The first thing which you've got to do in order to find the ACT is to register. Vital Pieces of Act Essay Order top-notch essay at this time and certified specialists will do their very best to supply you with higher quality at affordable price. Search the net and start looking into the books, journals and other research database so you are able to keep yourself updated with the most recent information. Even then you're unable to discover the informative and accurate details. The information what you really want must be in the human body and ought to be rational. Given the continued effect of censorship on several facets of our lives, it's an issue worth examining. If you would like to get high excellent research and thesis papers punctually and for an affordable price, you should probably attempt using EssaySupply.com. You are able to easily depend on us to find essay help as we have a tendency to assist and guide the students with the aid of our professional experts. As a consequence, such students search for the best essay help to make certain that their project is going to be produced at the maximal level in accord with all academic standards. Essay writing doesn't have to be hard. Writing a thesis is really quite simple if you adhere to a fundamental formula. It is a gift that comes naturally. Students must address several perspectives on the ACT Essay, and it is a good idea to devote a paragraph to each one you decide to discuss. Regardless of what genre you would like Business Studies, Microeconomics, Business Management and Financial Accounting, we're here to serve your requirements. Now you can purchase genuine college essay online, one that is going to fit your financial plan and get your work done too. Write a personal reflective essay like participation isn't marketable. The essay may not take a position on the problem, or the essay might take a position but don't convey reasons to support that position, or the essay might take a position but don't sustain a stance. Write about something you care about and even when you are assigned a particular topic for an essay, pick a view or aspect of that topic which you like and would delight in writing about. A zinger is exactly like a hook, except it's used at the previous sentence of the full essay. Later, once you get the simple essay format down pat, your topic sentence won't necessarily will need to be the very first sentence. You should do somethi ng similar with the subsequent two body paragraphs. The second area of the essay is the body. An easy thesis statement may be something like A very good leader should have intelligence, great judgment, and courage. The body of the essay contains all of the work done on that specific subject. Top Choices of Act Essay Many Americans are not able to afford healthcare because of the expenses of having insurance. Within the new law, a thriving litigant can collect monetary damages, together with, request a jury trial, sue in combination with others who have received similar unfair treatment at work, and request the courts to evaluate the case depending on the fair woman standard instead of the affordable man. Americans are required to get insurance and if you decide not to you will be fined at the conclusion of the year for not having care. The NCLB Act is a significant issue as it is an answer to help remedy the issue of poor performance of today's children in school. If you' re thinking about getting your ACT Essay rescored (or obtaining a rescore on the remainder of the test), you would like to be sure it's well worth it. Thus, it's important to enter the ACT Essay section knowing what will be asked of you, to be able to conserve time and jump directly into the job at hand. Its key objective is to offer the most important points about this issue. Just take the test which you're most comfortable with and the one that you feel you can find the maximum score. Want to Know More About Act Essay? The essay requires a position on the matter and may provide an important context for discussion. It shows a good command of language. It shows little or no understanding of the task. It shows a clear understanding of the task.

Exercise Benefits Essay - 1237 Words

Christopher Flores March 8, 2011 Mr. Haile 1301.155 Exercise for the Body You know exercise is good for you -- but do you know how good? At its most basic, exercise is any type of physical exertion we perform in an effort to improve our health, shape our bodies, and boost performance (Waehner, Web). Adults, men and women, and teens both benefit from exercise and physical activity in many different ways. Exercise should play a key role in everyone’s daily life, not only does it boost self esteem, it also improves mental health and helps prevent depression, heart disease, cardiovascular disease, Type II Diabetes, and, as always, obesity. Most people agree that even though they may not look forward to doing a workout, they tend to†¦show more content†¦In addition, high levels of stress have been linked to weight gain. Whether it’s hitting the gym, swimming a couple laps in your pool, or even taking a brisk walk around your neighborhood, exercise improves mental health and helps prevent depression and anxiety. Exerc ise is a distraction that can get you away from the cycle of negative thoughts that feed anxiety and depression. When one is active, blood and oxygen flow to the brain are increased, growth factors that help create new nerve cells increase to promote plasticity, and chemicals in the brain increase that help cognition, such as, dopamine, serotonin, and glutamate (Physical Exercise, Web). As exercise is increased, energy levels and serotonin are increased, which leads to improved mental clarity (Sarnataro, Web). Studies show that exercise boosts activity in the brains frontal lobes and the hippocampus. Doing something positive to manage anxiety or depression is a healthy coping strategy. Trying to feel better by drinking alcohol, dwelling on how badly you feel, or hoping anxiety or depression will go away on their own can lead to worsening symptoms. Self-esteem is defined as the experience of being capable of meeting life’s challenges and being worthy of happiness (Fresh, Web). Developing healthy self-esteem is a critical component of program aimed at self-improvement. In those who work out in the morning, endorphins, aShow MoreRelatedBenefits Of Exercise. Https://Draxe.Com/Benefits-Of-Exercise/.1662 Words   |  7 PagesBenefits of exercise https://draxe.com/benefits-of-exercise/ While doing my research, I found this website that is extremely helpful and it has a lot of information that I need to know about the benefits of exercise. There are tons of benefits that we can get from exercise. It will help our bodies to become stronger, healthier, and stay in shape. It does not cost us anything or one cent to work out. We can work out almost everywhere, like at home, gym, track, and sidewalk. Exercise makes us healthierRead More The Health Benefits of Exercise Essay2957 Words   |  12 Pagesenough exercise to burn off those unwanted pounds. Talk about getting in shape is all over books, magazines, TV shows, newspaper articles and celebrity videos that are all centered around fitness and exercise. I think everyone would agree that exercise and physical fitness are a very important part of our lives, â€Å"...but the truth is most adult Americans do not exercise on a regular basis. And yet, to feel good, look our best and live longer, fuller lives, regular exercise is a must† (Exercise YourRead MoreThe Health Benefits of Exercise Essay791 Words   |  4 PagesLack of exercise is the cause of most health-related issues today. Americans are becoming ill every second from lack of exercise, yet nothing is being done to prevent these diseases. 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There are many health benefits to regular exercise. The physical aspect of exercise can help prevent excess weight gain and help the shedding of existing weight. Engaging in physical activity burns calories. The intensity level ofRead MoreThe Health Benefits of Exercise Essay826 Words   |  4 Pages Exercise is not just for Olympic athletes or supermodels. In fact, youre never too unfit, too young or too old to do it. Regardless of your age, gender or role in life, you can benefit from regular physical activity. If youre committed, exercise in combination with a sensible diet can help provide an overall sense of well-being and can even help prevent chronic illness, disability and premature death. Some of the benefits of increased activity are Improved Health

Forces that Affect Leadership Styles Essays - 1214 Words

Forces that Affect Leadership Styles A good leader uses all three styles, depending on what forces are involved between the followers, the leaders, and the situation. Some examples include:  · Using an authoritarian style on a new employee who is just learning the job. The leader is competent and a good coach. The employee is motivated to learn a new skill. The situation is a new environment for the employee.  · Using a participative style with a team of workers who know their job. The leader knows the problem well, but he wants to create a team where the employees take ownership of the project. The employees know their jobs and wan to become part of the team. The situation allows time.  · Using a delegative style with a†¦show more content†¦Negative: If the emphasis is placed upon penalties, then the leader is using negative leadership. Although it has its place in a leader’s repertoire of tools, it should be used carefully due to its high cost on the human spirit. Negative leaders act domineering and superior with people. They believe the only way to get things done is through penalties, such loss of job, days off without pay, and reprimand in front of others. They believe their authority is increased by freighting everyone into higher levels of productivity. Leaders are not strictly one or another, but are somewhere on a continuum ranging from extremely positive to extremely negative. Leaders who continuously work out of the negative are bosses while those who primarily work out of the positive are real leaders. Leader Use of Consideration and Structure Two other styles that leaders use are:  · Consideration (employee orientation) – Leaders are concerned about the human needs or their employees. They build teamwork, help employees with their problems, and provide psychological support.  · Structure (task orientation) – Leaders believe that they get results by consistently keeping people busy and urging them to produce. 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Customer Relationship Management Starbucks Corporation Free Essays

string(47) " want it specifically if you are dissatisfied\." EXECUTIVE SUMMARY This document included a survey about Starbucks. I went to a Starbucks on Xinhua road as a mystery shopper. Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington. We will write a custom essay sample on Customer Relationship Management Starbucks Corporation or any similar topic only for you Order Now Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. (starbucks, 2011) In this report I will tell you my experience of being a mystery shopper. I will analysis my scenario as a mystery shopper and what I did at the starbucks. I will describe starbucks’s customer service with my knowledge of Pet peeves and 14 factors of company culture. And also, I will suggest some solutions to improve the retail starbucks’s customer servise. CONTENTS Cover page†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Executive summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 Contents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 Discussion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5 Question 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5 Question 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦8 Question 3†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦9 Question 4†¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11 Question 5†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 13 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 14 Reference list†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 15 INTRODUCTION Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. That’s why I chose starbucks. Starbucks is still inadequate, still need to strengthen and improve. In this experience, I was very carefully to record every detail, and try to remember them. I believe that no matter how perfect management system they have there still has a loophole. This report will bring starbucks great benefits. I will analysis my scenario as a mystery shopper and what I did at the starbucks. I will describe starbucks’s customer service with my knowledge of Pet peeves and 14 factors of company culture. And also, I will suggest some solutions to improve the retail starbucks’s customer service. DISCUSSION Question 1 Explain about the retail store. You need to look for company’s information on internet. Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries, including over 11,000 in the United States, over 1,000 in Canada, over 700 in the United Kingdom, and over 150 in Turkey. Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and Panini , pastries, snacks, and items such as mugs and tumblers. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. From Starbucks’ founding in later forms in Seattle as a local coffee bean roaster and retailer, the company has expanded rapidly. In the 1990s, Starbucks was opening a new store every workday, a pace that continued into the 2000s. The first store outside the United States or Canada opened in the mid-1990s, and overseas stores now constitute almost one third of Starbucks’ stores. The company planned to open a net of 900 new stores outside of the United States in 2009, but has announced 900 store closures in the United States since 2008. The company is named in part after Starbuck, Captain Ahab’s first mate in the novel Moby-Dick, as well as a turn-of-the-century mining camp (Starbo or Storbo) on Mount Rainier. According to Howard Schultz’s book Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time, the name of the company was derived from Moby-Dick, although not in as direct a fashion as many assume. Gordon Bowker liked the name â€Å"Pequod† (the ship in the novel), but his then creative partner Terry Heckler responded, â€Å"No one’s going to drink a cup of Pee-quod! † Heckler suggested â€Å"Starbo†. Brainstorming with these two ideas resulted in the company being named after the Pequod’s first mate, Starbuck. And also, starbucks’s logo had changed three times. The first Starbucks was opened in Seattle, Washington, on March 30, 1971 by three partners: English teacher Jerry Baldwin, history teacher Zev Siegl, and writer Gordon Bowker. The three were inspired by entrepreneur Alfred Peet (whom they knew personally) to sell high-quality coffee beans and equipment. The name is taken from Moby-Dick; after Pequod was rejected by one of the co-founders, the company was named after the first mate on the Pequod, Starbuck. From 1971–1976, the first Starbucks was at 2000 Western Avenue; it then was relocated to 1912 Pike Place, where it remains to this day. During their first year of operation, they purchased green coffee beans from Peet’s, then began buying directly from growers. The Starbucks Center, Seattle. The company HQ, in the old Sears, Roebuck and Co. catalog distribution center building Entrepreneur Howard Schultz joined the company in 1982 as Director of Retail Operations and Marketing, and after a trip to Milan, advised that the company should sell coffee and espresso drinks as well as beans. Seattle had become home to a thriving countercultural coffeehouse scene since the opening of the Last Exit on Brooklyn in 1967, the owners rejected this idea, believing that getting into the beverage business would distract the company from its primary focus. To them, coffee was something to be prepared in the home, but they did give away free samples of pre-made drinks. Certain that there was money to be made selling pre-made drinks, Schultz started the Il Giornale coffee bar chain in April 1986. (starbucks, 2011) Question 2 Explain why you chose the retail store. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. Yeah, it’s rather unremarkable. Starbucks is everywhere. What is remarkable is how successful they are. I believe that no matter how perfect management system they have there still has a loophole. I go to starbucks not just as a coffee drinker, but as someone who was pleased with both the service, and quality of my request. The number of choices one has almost makes it impossible to be dissatisfied with whatever you get, and get this; you can have them make it over or how you want it specifically if you are dissatisfied. You read "Customer Relationship Management Starbucks Corporation" in category "Essay examples" Starbucks has taken the opportunity that other small business haven’t yet. This is why so many people drink it. It’s everywhere, convenient, and practical as a beverage seller. If you personally don’t like the coffee, they have entire menu with things that are not coffe. I definitely love starbucks. It is a cool place to relax and hangout. I don’t only order coffee there anyways. I love their pastries and lattle . I love how they give a calming aura. It gets my stress off. And really coffee is delicious depends on the taste buds of the person. Question 3 Explain about your scenario as a mystery shopper and what you did at the outlet. I went to starbucks as a mystery shopper for three times. For the first time,I walked into starbucks, the waiter said hello to me, and asked me what do I want to drink, so, I ordered a cup of lattle. The waiter asked me whether I need any dessert or not. I ordered a piece of cheese cake. And I paid for both of them, the waiter handed me my order. He smiled warmly and wished me a nice day. For the second time, I just sit here ,and didn’t order anything. Luckily ,they didn’t push me away. For the third time, I ordered a cup of Mocha Frappuccino, but I found a hair in it. I was very surprised and I told the waiter about it. He changed my drink to a larger sized one, and apologized to me . I was very satisfied with their service. Check points ?Number of employees in the store on entering: 3. ?How long it takes before the mystery shopper is greeted: 3 second. ?The name of the employees: zhangqin machao zhangwei. ?Whether or not the greeting is friendly, or if they didn’t greet the customer : the greeting is friendly. ?The questions asked by the shopper to find a suitable products: the answer is very good. The types of products shown (if they suggest too expansive products): they just introduce me some new product. ?The sales arguments used by the employee(if you felt sales pressure): no I didn’t felt any stress ,they’re all very kind. ?Whether or how the employee attempted to close the sale: they didn’t close the sale, they just handed your or der default to close the sale. ?Whether the employee suggested any add-on sales: yes. ?Whether the employee invited the shopper to come back to the store: yes. ?Cleanliness of store and store associates: the store is very clean. ?Speed of service: fast Store appearance, and grooming/presentation: the decoration is very fashionable, and in order to meet the Christmas, Christmas decorations are everywhere. ?Was it easy to find the store in a shopping center or in a street ? : yes, it’s easy to find starbucks on Xinhua road. ?Ask them if there are any kinds of student discount program. Did they reply to you in proper manner? :yes ? Ask them if refund or exchange is possible when you’re not happy with the product. How did they respond to you? : food product can not change, they feel sorry about this, they ask me some questions about the food so that they can improve. Question 4 Describe the retail store’s customer service with your knowledge of Pet peeves and 14 factors of company culture. Pet peeves I think starbucks’s service is very good, most details do very well. I didn’t feel being ignore, because they say hello to me, when I came in . And also, I didn’t feel high pressure sales, they just suggest me sincerely . But the second time I do this report , I was disappointedly with the poor quality work, I found a hair in my cup, they do not very well about the cleaning. But they changed my drink to a larger sized one, and apologized to e . I was very satisfied with their service. In short, I was satisfied with the customer service. 14 factors of company culture ?Greeting customers: do very well ?Initiating conversation : do very well ?Sincerely complimenting customers: do very well ?Calling customers by name: I don’t know ?Establishing and maintaining eye contact: good job ?Ask for feedback: just so so ?Listeni ng skillfully: do very well ?Say polite words: do very well ?Smiling: good job ?Using good telephone techniques: just so so ?Using appropriate touch techniques: just so so Enjoying people: do very well ?Being positive about selling: do very well ?Watching your workplace attractiveness: good job The good service with The old chairs and table, friendly barista, soothing music and the aroma of the coffee makes you feel relaxed and at home. Starbucks gives us the feeling of relaxation and belonging. We feel it because Starbucks is true to its values and it shows. And because we believed in what â€Å"Starbucks† offers us, we give value to it by being loyal. Question 5 Suggest some solutions to improve the retail store’s customer service. A few of the Starbucks coffees are not so bad but the problem is that they often sit for a very long time before being served. Usually, the better coffees are not available brewed. My biggest personal gripe with Starbucks is that they replaced all of the espresso machines with automatic versions over the past few years. The quality and strength of the espresso has gone down substantially and the price is no longer even partly justified since it no longer takes time, effort, or skill to make espresso beverages. most of their drinks have so much sugar and calories, and they have this fancy complicated lingo to place a coffee order†¦. hat should be so simple! I believe most people like Starbucks is because is in style! even though they don’t really know what they are drinking. Starbucks should care more about our healthy! And also, the employees need to be more carefull. CONCLUSION That’s What They Serve. There’s no greater purpose in life than service to other s. And indeed, Starbucks are one of those company who are living and being true to this famous line. In its book entitled â€Å"It’s Not about Coffee†, the author and previous CEO, Howard Behar, have mentioned that Starbucks is all about People. From their employees to its customers and suppliers, they give priority to people and relationships. And to prove it, they do not call their employees as â€Å"staff†, which most of us are being called by our bosses. Instead, they call all employees from below to top as â€Å"partners†. Because they truly believes that each and everyone is contributing to the success and growth of the Company. They believe that each and everyone can be a great contribution to an organization’s success, and the world for that matter. Amazing isn’t? And that reason alone is why a lot of people is giving back the value that this Company is providing them. (starbucks, 2011) Three Important Lessons From Starbucks ?If we have vision it creates magic. ?When we are sure of our value it creates direction and feeling on what we offer others. ?If we prioritize on people, we do not need to look for the reward and recognition, it comes to us. REFERENCES LIST http://www. starbucks. cn/ http://en. wikipedia. org/wiki/Starbucks http://www. ihatestarbucks. com/why. php How to cite Customer Relationship Management Starbucks Corporation, Essay examples

Might Conveying In Their Facial Expression-Myassignmenthelp.Com

Question: If A Parent Of Western Heritage Was Frowning At You, What Might They Be Conveying In Their Facial Expression? Answer: Introducation People take a glance if some different appearance is in front of them. Western heritage people are normally white skinned with brown or golden hair(Bellatory, 2016). So when they saw me, they were frowning at me as I am a resident of Indonesia. People of this country are generally Mongoloid in feature with yellow skin. People might express their unawareness with surprise and even abnormal as rare view of Mongoloid people by Western people. People used to show interest if something is bothering them or apparently looking different. People need time to adjust visual differences and for that period of time people used to frown on unusual things. This type of facial expression makes others uncomfortable and market feeling that they are alien in this world. People actually try to realize the other world beyond their knowledge(Ancestraljourneys, 2015). Identify two types of signs that dont contain written words that could be understood by most people, regardless of their culture. The two types of signs are staring ridiculously and food habits might indicate cultural differences: When people stare at someone ridiculously, then it is believed that there is something not common in that person. Generally people react vigorously if something happened for which they are not used to with it. They start frowning when unnatural things are very near to them. This attitude makes others uneasy and uncomfortable and they are forced to convince that they are different in appearance. Racial appearance is very visible and easily noticed by everyone. Thats why an African is easily discriminated in a European country just because of skin colour. Asian people are easily assessed in Australia. Culture varies from race to race. So racial representation might be indicated very easily cultural differences(Lamb, 2015). Food habits are another way to distinguish cultural differences. Some people eat vegetarian and some non-vegetarian foods. People exclude and include foods depending on their ethnicity. These habits come from a long term lifestyle in certain environment. Religion plays a vital role for choosing foods in the world. Religion also can include or exclude some group of foods Business. People generally very reluctant to their food habits and are very touchy about changing these habits. They feel violating their norms in some extent and respond being privacy breached in larger extent. Food habits are also external factors of interpreting cultural differences(Jmu, 2012). Welcome means Cho m?ng in Vietnamese. Other synonyms of welcome in Vietnamese language are ti?p rc, s hoan nghinh, c h?u ?a?i, c hoan nghinh, tro?ng ?a?i, c ti?p ?a?i t t?. Jason Luu is a Vietnamese TIS National Interpreter. He completed his B.A. from Vietnam National University and an expert in translating and interpreting. He got scholarship from Australian Government and now enjoys Dual citizenship. NAATI is the national standards and accreditation body for translators and interpreters in Australia and Jason Luu is a NAATI accredited Interpreter. One can contact at their NEW SOUTH WALES Office: Suite 3, Level 5, 280-282 Pitt Street, Sydney NSW 2000 PO Box A161 Sydney South NSW 1235 Ph: +61 2 9267 1357 Fax: +61 2 9267 4720 Office hours: 9:00am - 4:00pm Monday Friday Justine can say some very simple sentences or phrases to Ahn to make her comfortable in new environment. Hi! May I know your name? How are you? Who are you? From which country do you belong to? Have some tea. Vietnam is a beautiful country. What is your native place? Whenever Justine used to meet Ahn; he should have a very positive attitude with a welcome smile. Body language and appearance can play most vital role to make feel accepted and adjusted. Ahn would feel refresh and eradicate anxiety on not knowing English in a new country. Smile can lessen awkwardness being stereotyped. Justine should also learn some common gesture of Vietnam to ease her like bow down and not touching her hand like locals do. It is a mutual respect of cultural ethnicity to stop discrimination in any aspect. CHCDIV001 Assessment 4 A child does not make eye contact with their educator. Is it reasonable to assume this is a cultural norm, or should more be found out to see if it relates to the childs confidence or communication skill development? When a child does not make eye contact that means that child is suffering from less confidence. It is not a cultural norm rather it is developed from lack of communication. This behaviour stops child to connect with society and attitude towards new environment gets misleading. This thing shows that the child is not serious whatever is being spoken by others or easily distracted by outside forces. Verbal and nonverbal, both communications need proper eye contact unless it is a physical disability. Sometimes there may have religious beliefs and customs also. So it must be evaluated in a proper way that child should bring up in a finanacial way to become a responsible adult later. Kyrelee might say next: No I dont find anything wrong in it Maam. Wearing skirt for a male child is just an interest to explore like other games and Jen is doing that only. Most importantly this game makes Jen immense happy. Every day he used to play with block building and sand pit stuffs, one day skirt twirling doesnt make him a girl. Some people have prejudice and biased on gender. They feel that wearing skirts may alter a male child in female behaviour. They cant accept female behaviour in a male child as they have belief that female child is inferior to male child. This biased view prohibits exploring children in a very normal and natural way. Children dont have that sense to behave in this manner, rather they just feel curiosity to wear dresses twirling and spinning around them. It is just a fun just like other games. They never pretend to be a female child as they dont have that sexual consciousness in an adult perspective. References: Ancestraljourneys. (2015, October 28). Who do you look like? Retrieved August 11, 2017, from Ancestraljourneys: https://www.ancestraljourneys.org/looks.shtml Bellatory. (2016, July 18). Brown to Blonde: Hair Colors for Cool Skin Tones. Retrieved August 11, 2017, from Bellatory: https://bellatory.com/hair/Brown-to-Blonde-Hair-Colors-for-Cool-Skin-Tones Jmu. (2012, June 04). Food management Globalization! Retrieved August 11, 2017, from Jmu: https://sites.jmu.edu/foodcomm/2012/06/04/food-and-globalization-2/ Lamb, L. (2015, June 03). How Culture Affects Diet. Retrieved August 11, 2017, from Livestrong: https://www.livestrong.com/article/476301-how-culture-affects-die